Return & Refund Policy – SD Pet Shop
At SD Pet Shop, we aim to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in original packaging
- Proof of purchase (order ID) is required
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products after delivery
- Products without original packaging
- Perishable items (if applicable)
- Any item returned after 3 days of delivery
3. Damaged or Incorrect Products
If you receive a wrong product, please contact us within 24 hours of delivery with clear photos or videos.
⚠️ Note: Customers are advised to record an unboxing video at the time of delivery as proof for any claims.
4. Return Shipping
- Return shipping charges must be paid by the customer
- We do not provide reverse pickup services at this time
5. Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via UPI transfer
6. Late or Missing Refunds
If you have not received your refund within the specified time:
- Please check your bank/UPI account
- Contact us for further assistance
7. Contact for Returns
To request a return, contact us with your order details:
📧 Email: [email protected]
📞 Phone: +91 8972318910
By placing an order on our website, you agree to this Return & Refund Policy.